General terms and conditions of business

(with legal information)

1. Scope and provider
2. Conclusion of contract
3. Prices and shipping costs
4. Delivery conditions
5. Payment Terms
6. Retention of title
7. Right of withdrawal
8. Transport damage
9. Warranty
10. Liability
11. Data Protection
12. Final provisions

1. Scope and provider

These general terms and conditions apply to all orders placed by private individuals via the online shop

kidztower (owner Matthias Ruff),

Rottannenweg 14, 80939 Munich

(hereinafter referred to as kidztower).

Telephone +49 89 31809032
Email info(at)

2. Conclusion of contract

2.1 The product representations in the online shop are used to submit a purchase offer. By clicking the “Complete order” button, you are making a binding purchase offer. Our products are only sold for private use in normal household quantities.

2.2 We can accept your order by sending an order confirmation by email or by delivering the goods within 14 days. Confirmation of receipt of the order does not constitute acceptance of the purchase offer.

2.3 If our order confirmation contains typographical or printing errors or if our price determination is based on technical transmission errors, we are entitled to challenge the order, although we must prove our error to you. Payments already made will be refunded to you immediately.

3. Prices and shipping costs

For private individuals, the prices stated on the product pages include VAT and other price components and do not include shipping costs.

Delivery within Germany is free. Country-specific shipping costs apply when shipping to other European countries. You can find out more about the details under “Shipping costs”.

4. Delivery conditions

4.1 Shipping takes place within two working days after receipt of payment.

4.2 Delivery is carried out by a shipping company of our choice. Delivery is usually made via DHL or DPD.

4.3 If not all of the products ordered are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.

4.4 If delivery of the goods fails despite two delivery attempts, we can withdraw from the contract. Any payments made will be refunded to you immediately, less the return shipping costs incurred. You must bear the shipping costs incurred for further desired delivery attempts.

4.5 If the product ordered is not available, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, reimburse you immediately for any consideration that has already been paid.

4.6 Temporary delivery obstacles due to force majeure (e.g. war, trade restrictions, strikes, traffic disruptions, pandemics, etc.) and other unforeseeable events for which we are not responsible entitle us to only carry out the delivery after this obstacle has been eliminated. We will immediately inform the buyer of the existence of such an obstacle. If the obstacle persists for more than two weeks beyond our regular delivery deadlines, both we and the buyer are entitled to withdraw from the contract by setting a reasonable deadline.

5. Payment Terms

5.1 Payment can be made using the selected payment method.

5.2 If you select the payment method in advance, we will provide you with our bank details in the order confirmation. The invoice amount must be transferred to our account within 10 days. If the amount has not been credited to our account within 10 days, we are entitled to withdraw from the contract. When paying by credit card, instant transfer, Amazon Payments and PayPal, payment is made when you submit the order.

5.3 When paying via the payment service provider Klarna or payment via payment systems of our shop provider Shopyfy, their general terms and conditions apply.

5.4 You can only exercise a right of retention if the claims result from the same contractual relationship.

6. Retention of title

The goods remain our property until full payment has been made. Before ownership is transferred, pledging, transfer as security, processing or redesigning without our consent is not permitted.

7 Right of withdrawal

7.1 Consumers (§ 13 BGB) have a legal right of withdrawal:

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us (kidztower, Rottannenweg 14, DE 80939 Munich, telephone +49 89 31809032, email by means of a clear declaration (e.g. a letter sent by post, fax or email). Email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You must bear the return shipping costs.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7.2 The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

7.3 Please avoid damage and contamination. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

7.4 Please send the goods back to us as an insured package with tracking and keep the receipt of delivery. If the package does not reach us, you must settle this as an insurance event with your chosen shipping service provider. We are only obliged to make a refund once we have verifiably received the goods.

7.5 Please note that the modalities mentioned in points 7.3 to 7.4 are not a prerequisite for the effective exercise of the right of withdrawal.

8. Transport damage

8.1 If goods are delivered with minor transport damage, please complain about such errors immediately to the delivery person and please contact us as quickly as possible (telephone +49 89 31809032,

8.2 If goods are delivered with obvious and serious transport damage, please refuse acceptance and contact us as quickly as possible (telephone +49 89 31809032,

8.3 Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.

9. Warranty

9.1 The warranty is in accordance with the statutory provisions. For all defects that occur during the statutory warranty period of two years from delivery, you have the statutory right to subsequent performance (at your discretion: elimination of the defect or new delivery) and - if the legal requirements are met - the statutory right to a reduction in price or withdrawal as well as to compensation for damages. You must give us a total of two attempts to make improvements if you have not previously given us a reasonable grace period that has expired without results. If the type of subsequent performance you require is only possible with disproportionate costs, your claim is limited to the other type of subsequent performance.

9.2 We assume no liability for damage and defects resulting from improper use, operation and storage, negligent or incorrect care and maintenance, overuse or improper repair by an unauthorized service partner.

9.3 If you require a repair or replacement of a faulty product, please return the product to us free of charge. To do this, please request the corresponding return slip and return number at info@kidztower or +49 89 31809032. Please only use this return slip to ensure quick and smooth processing.

10. Liability

We exclude our liability for slightly negligent breaches of duty, provided that these do not concern delivery obligations, damage resulting from injury to life, body or health or guarantees or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents.

In any case - to the extent permitted by law - liability is limited to the foreseeable damage that is typical for the contract. Liability for damage caused by the delivery item to the purchaser's legal interests, e.g. B. on other things, but is completely out of the question. (consequential damage)

We cannot be held responsible for any subsequent damage that occurs during the operation of and with our products, as we cannot monitor proper use.

11. Data Protection

When initiating, concluding, processing and reversing a purchase contract, we collect, store and process data within the framework of the statutory provisions.

Detailed information on data protection can be found at this link .

12. Final provisions

12.1 If a provision of these General Terms and Conditions is invalid, the rest of the contract remains valid. The relevant statutory provisions apply in place of the invalid provision.

12.2 The law of the Federal Republic of Germany applies to the business relationship with the buyer - excluding the UN Convention on Contracts for the International Sale of Goods. German law applies exclusively. This choice of law only applies to a consumer to the extent that it does not restrict any mandatory legal provisions of the state in which he has his domicile or habitual abode.

12.3 The place of jurisdiction is, to the extent permitted by law, the Munich District Court.

Alternative dispute resolution in accordance with Article 14 Paragraph 1 ODR-VO and Section 36 VSBG: The European Commission provides a platform for online dispute resolution (OS), which you can find at . We endeavor to amicably resolve any disagreements arising from our contract with the customer. Furthermore, we are not obliged to participate in an arbitration procedure and unfortunately cannot offer our customers participation in such a procedure.

Link to form